Thank you for your interest in information offered by Grünenthal Limited.

We would like you to know that we value your privacy. This Privacy Statement gives details of how we collect, hold, use and may disclose or transfer the personally identifiable information that you provide during your visit to this website (the “Website”). Please read this carefully because by using the Website you are deemed to have consented to this Privacy Statement.

About us

The Website is operated by Grünenthal Limited (“GRT UK” or “We”). GRT UK is a company registered in England and Wales (company number 03658396). Our main trading address is 2 Stokenchurch Business Park, Ibstone Road, High Wycombe, Stokenchurch, HP14 3FE, United Kingdom.

For the purposes of the UK Data Protection Act 1998 (the “Act”), GRT UK is the data controller in respect of personally identifiable information collected via the Website.

Collection of personal data

User-provided data

The Website does not enable our visitors to communicate with other visitors or post information to be accessed by others. However, provided on how you interact with the Website, we may collect certain types of personal information from you, for example when you register with the Website or contact us via the “Contact us” page of the Website (where available).

In order to personalise your use of the Website, you will occasionally be asked to provide personal information, for example your name, address, telephone number, email, areas of interest or profession. No material consequences will result from your refusal to submit such information. Please be aware, however, that if you decide not to provide the information requested at a given point, you may not be able to use some of the features or functions of this Website, for example areas reserved for medically or pharmaceutically trained persons.

While we collect the personal data that you may provide while using our services, we do not collect information about our visitors from other sources, such as public records.

Information from or about children

We do not knowingly collect personal data from children. We therefore do not take specific steps to protect the privacy of children who may disclose their personal data or that of their families to us.

Cookies and other tracking technologies

By using the site, you consent to our use of cookies and other tracking technologies as described below.

We collect standard internet log information about the visitors to our Website and details of visitor traffic and behaviour patterns. We do so for the purposes of technical administration of the Website, customer administration, marketing and personalisation of content in our Website. We collect this information in a way that does not identify visitors individually and we will not associate any data gathered from this site with any personally identifiable information from any other source.

Our site uses “cookies”. Cookies are small data files transferred to your computer’s hard drive through your web browser to enable our systems to recognise your computer/device and to provide us with details of how our Website is used. Cookies often include an anonymous unique identifier and track and store your user preferences while using the Website as well as technical information about your use of the site. Cookies help us to improve our Website and to deliver a better and more personalised service. Some of the cookies we use are essential for the Website to operate.

Most web browsers can be set to inform you when a cookie has been served and provide you with the opportunity to refuse that cookie. It is also possible to set your browser to reject certain types of cookies or our cookies generally, although please note that parts of the Website may not work properly if cookies are rejected. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

During your visit, we automatically collect and temporarily store the following information about your computer and your visit:

  • The domain and host from which you access the Internet.
  • The Internet address of the website from which you linked directly to the Website, if applicable.
  • The date and time you arrived at the Website and how long you spent on the Website and which pages you visited.
  • Your Internet protocol (IP) address.
  • Your computer’s operating system and browser software.
  • If you access the Website from a mobile or other device, your unique device identifier assigned to that device or other transactional information for that device.

We use this information for internal system administration, to help diagnose problems with our servers and to operate the Website. We may also use such information to gather broad demographic information, such as country of origin and Internet service provider or carrier.

Use of your personal data

For certain sites, we collect user registration data so we can contact you about updates. Although we retain customer records, you can choose not to receive future emails or other communications from us by selecting the appropriate box on the registration form or in the personalisation section. At any time, upon request, we will delete or modify personal information that you have provided (please see the section below on Your Rights).

We may periodically collect and use personal data for the additional purpose of conducting market research.

We may also use your personal data and site usage information:

  • Analyse use and users of the Website.
  • Seek feedback on any service provided.
  • Respond to any request for information you have made.
  • Ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Where you have opted-in when registering, send you marketing information and to notify you of events that we believe may be of interest to you. If you would prefer not to receive this information please email us at medicalinformationuk@grunenthal.com

If we intend to use personal data for other purposes, we will be clear about this and will only do this after obtaining your prior agreement. You consent to this new purpose by indicating this in the corresponding box at the point on the site where personal data are collected.

Sharing your personal data

Processing personal data for the above purposes may entail sharing the information with our employees, contractors, agents and data processors.

We may also disclose or share your personal data where necessary to comply with applicable laws and regulation, where there is a complaint relating to your use of the Website (for example, under the Computer Misuse Act 1990) and/or for the purposes of obtaining professional advice (for example, legal advice).

On occasion, we may need to disclose/transfer our visitors’ personal data to our subsidiaries which are located in various countries around the world. Therefore, GRT UK may need to transfer your personal information internationally, including transfers to countries outside of the European Economic Area. Please note that the data protection and other privacy laws of other countries may not afford the same level of protection as the laws of the UK and other EU Member States. By providing personal information to GRT UK directly or indirectly through the Website, you expressly consent to such transfer of your data outside the European Union, where necessary. We will take reasonable steps to ensure that your personal information is protected.

Save as provided for in this policy or required by law, we do not sell or lease your personal information to third parties unrelated to GRT UK, unless you have given your express consent.

Business Transfers

In the event that GRT UK undergoes an acquisition, merger, sale, reorganisation, consolidation or liquidation or sale of assets, your personal information may be among the transferred assets.

Links

The Website may contain links or references to other Websites that we do not control and to which this Privacy Statement does not apply. GRT UK is not responsible for the information and privacy practices of these websites. Please be sure that you read the privacy policy of every website you visit. You are solely responsible for your interactions with these sites.

Storage and security of your personal data

All information you provide to us is stored on our secure servers, files or paper files. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of information through the internet is never completely secure. At the time of writing, we do not give visitors to our Website the option of using a secure transmission method to send us their personal data. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our site through the internet; any such transmission is at your own risk.

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorised access, improper use of disclosure, unauthorised modification or unlawful destruction or accidental loss. Your information will not be stored for longer than is necessary for the purposes set out in this Privacy Statement.

All our employees and data processors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data.

Your rights

The Act gives you the right to access personal data held about you and request that the data be rectified, deleted or amended, where appropriate. You can ask us whether we are keeping personal data about you and the purposes for which we are processing it, by sending an email to: medicalinformationuk@grunenthal.com or sending a letter to the following address:

FAO: Data Protection Officer
Grünenthal Limited 2 Stokenchurch Business Park
Ibstone Road
High Wycombe
Stokenchurch
HP14 3FE
United Kingdom
Fax: 01494 486241

If we do hold information about you we will:

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to; and
  • Provide you with a readable copy of the information.

We may require prior proof of your identity and/or further information from you to enable us to comply with your request. Please note that any access request may be subject to an administration fee of £10 to meet our costs in providing you with details of the information we hold about you. If this is the case, we will inform you of that in writing.

Variations to this Privacy Statement

We keep this Privacy Statement under regular review and we reserve the right to revise it at any time by amending this page.

How to contact us

If you have enquiries or concerns about this Privacy Statement, please contact:

FAO: Data Protection Officer
Grünenthal Limited
2 Stokenchurch Business Park
Ibstone Road
High Wycombe
Stokenchurch
HP14 3FE
United Kingdom.
Fax: 01494 486241
Email: medicalinformationuk@grunenthal.com

February 2016, UK/C15 0032